Central Oregon Radiology Assoc P.C. Successfully Deploys the Royal Patient Experience With a Full-Suite of Patient Engagement and Payment Technologies From Royal Solutions Group, LLC
BEND, Ore., June 6, 2017 /PRNewswire/ — Central Oregon Radiology Assoc P.C. has taken patient engagement to the next level by deploying Royal Kiosks™ for patients and technologists, RoyalPay® and Royal Alerts™. This suite of patient engagement tools allows patients to pre-register days in advance of their exam, access test results and images after their exams, securely communicate with the clinic and view and pay their bill online, all from the comfort of their home or on the go. When onsite, patient can check-in via a cost-efficient tablet solution, which uses smart forms that retain patient history, asking only a few additional questions for returning patients and taking payment in Royal’s state-of-the-art point-of-sale terminals. In 90 seconds, patients are checked-in and ready to start the most critical aspect of their visit – managing their health.
The team at Central Oregon Radiology Assoc., P.C. enjoys the ease of use, automation and the ability to process walk-in patients in seconds. RoyalPay®, the secure, web-based, payments engine, allows clients to eliminate manual eligibility checks and complex payment calculations, while greatly increasing time-of-service payments. The value extends throughout the entire staff, who are now able to estimate and collect at time-of-service, to other operational departments, who complete eligibility checks and estimate calculations for scheduled patients, days and weeks, in advance. Increasing time-of-service payments certainly increases daily cash flow, and has numerous downstream financial benefits with the reduction of invoicing and collection activities, allowing RoyalPay users to benefit from an almost instant ROI. (https://www.royalpay.org/)
«Central Oregon Radiology (CORA) services a vast majority of Central and Eastern Oregon sites. The compliment of features, functionality, and quick solutions from Royal is allowing CORA and all of its imaging centers to maximize its technology pathway and vision to improve patient access, improve collections, offer premium referring physician services, and address long standing issues with technologist work flow,» says Barry Nielsen, CEO of Central Oregon Radiology.
RoyalPay, coupled with Royal Kiosks, allows patients to check in for exams and make payments, all from their seat in the waiting room, resulting in greatly reduced check in times from the 20-minute industry standard to 1 or 2 minutes, while increasing time-of-service payments. «Giving patients access to their estimates and the ability to make payment days in advance of their upcoming exam is what patients want and need. It is a win-win for both patients and CORA,» says Peter Nassif, CEO at Royal Solutions Group. «RoyalPay is the evolution of complete patient engagement, now allowing for the financial aspects of an upcoming exam to be handled from home, via the Royal Patient Portal, as well as more smoothly at the front desk, with the Estimates Letter, which can be printed and handed to patients.»
About Central Oregon Radiology Associates, P.C., Central and Eastern, Oregon
Central Oregon Radiology Assoc., P.C. is a professional physician group serving multiple state-of-the-art outpatient imaging centers and hospitals in the communities of Central and Eastern Oregon since 1947. Staffed with 21 physicians and over 160 professionally trained team members to serve all your imaging needs. CORA exists to provide quality diagnostic imaging and professional radiology services with the highest standard of care.
About Royal Solutions Group
Royal, headquartered in White Plains, NY, is a leading provider of services and customized software to the health care industry. Royal’s suite of solutions, focus on patient, provider and operational workflows, optimizing engagement in all areas of a patient exam life cycle.
Visit www.royalsolutionsgroup.com for more information.
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SOURCE Royal Solutions Group, LLC